About us Care Quality Commission Care Quality Commission The Care Quality Commission carried out a routine inspection of Katharine House Hospice in March 2016. The results of the inspection can be read in their report, for which there is a link below. A message from our Chief Executive, Angharad Orchard: "We are proud of our excellent reputation for providing palliative care to people across Banbury, Bicester, Brackley, Chipping Norton and the surrounding villages. We are therefore pleased that the report by the Care Quality Commission acknowledges the good quality care we provide to patients, their families and their carers, and that we provide that care with dignity, respect and compassion. We have been rated as ‘good’ in the areas of ‘caring’ and ‘responsiveness’ and it is a testament to the empowering and compassionate care that we provide that this has been acknowledged. Staff across the organisation were recognised as being ‘truly wonderful’ and ‘like family’, and it was noted that people ‘received the care they needed, were listened to and had their rights and diverse circumstances respected’. This reflects the philosophy on which Katharine House Hospice was founded and highlights our belief that everyone is an individual and should be treated that way. We are disappointed though that Katharine House Hospice has been given an overall rating of ‘Requires Improvement’, and we do not believe that this represents a true picture of the excellent work hospice staff do for hundreds of people in our community every day. We have always adapted our services so that we best serve local people. However, we will not be complacent, and we always look to improve our procedures to ensure the very best care for everyone. The visit in March helped us to identify specific areas for improvement in our processes to make certain everything we do continues to be of a high standard. Our hospice was founded by a group of friends following the tragic death of Katharine Gadsby from cancer, aged just 20 years old. We were founded by our community, for our community, and in the last 25 years our staff and volunteers have been consistently committed to providing the best care to those facing life-limiting illnesses and their families. We believe that every individual’s journey matters, that everyone should be cared for with respect and dignity, and that they should be made to feel as comfortable as possible right up until their last moments. We will continue to work to these enduring philosophies and provide people with the care they need, where they need it, and when they need it."