Thank you for making a difference by providing your time, energy and skills to support our Hospice. Volunteers are vital to our on-going success and delivery of excellent services to our local community. 

The volunteering relationship is based on mutual respect and trust and does not include any obligation associated with employment. This document outlines what we can expect from each other to provide a mutually beneficial experience. 

As a volunteer at Katharine House Hospice (KHH), we please ask that you agree to: 

  • Represent KHH and our commitment to delivering excellent services to our community, advocating our intent to make every moment matter for our patients and their loved ones. 
  • Perform your volunteer role in line with your role profile reliably and to the best of your ability. 
  • Always be friendly and courteous. 
  • Treat other volunteers, KHH staff and everyone else you meet through your role fairly, with dignity and respect. 
  • Turn up for your agreed volunteering time. If you are late, unable to attend or are unable to stay for the time proposed please let your supervisor know asap. 
  • Be accountable for your actions and follow the relevant guidance, policies and procedures which will be made available to you as appropriate. 
  • Complete any mandatory training and induction relevant to your role.  
  • Dress in a manner appropriate to the role and in-line with the Staff and Volunteer Dress Code policy. Essentially “Clothing should be clean, presentable and professional. It should also be practical and comfortable. “ 
  • Communicate with your supervisor in the first instance if you require support or guidance or have any problems or concerns. We would like to work together to find a solution.  
  • Let your supervisor know if there are any changes in your health or personal circumstances which may affect your volunteering so that we can support your situation and keep you safe. 
  • Give us as much notice as possible if you wish to cease volunteering with us. 
  • Get the most out of volunteering with us, enjoy it and have fun! 

Katharine House Hospice agrees to: 

  • Provide a profile for your volunteer role to clarify what your role involves and manage expectation.  
  • Provide you with a named supervisor to support you.  
  • Provide an induction and any training relevant to your volunteer role. 
  • Encourage open and transparent communication and be a) receptive to your feedback and ideas and b) listen to and act on any concerns. 
  • Welcome you to the Hospice and share with you what we’re all about through our monthly New Volunteer Welcome sessions. 
  • Show our appreciation by inviting you to a Summer and Christmas Mix & Mingle event. 
  • Keep you informed of new volunteering opportunities. 
  • Provide a safe, respectful, fair and non-discriminatory volunteering environment, respecting your skills and individual needs. 
  • Follow latest health and safety. 
  • Keep you informed about Hospice news and particularly any changes to ways of working that may impact your role. 
  • Ensure you have valid insurance cover for your role. 
  • Treat you in line with our Equal Opportunities policy. 
  • Enable you to stop volunteering with us without pressure or judgement. 
  • I confirm that I have read and understood the requirements of the role/s for which I have applied to volunteer.  

I understand the boundaries and responsibilities associated with this role and I know of no reason that I am unable to carry out these duties safely and competently. 

I understand that by signing this agreement I will receive information from the volunteer team unless I request otherwise.  

This agreement is not legally binding and does not imply a contract or any employment relationship. This agreement may be cancelled by either party at any time.