Katharine House Hospice - Strategy 2016-21

Introduction

Since we opened our doors 25 years ago we have always worked closely with the community, developing our services as a community need was identified and funding became available. Today we care for nearly 800 patients a year, as well as their friends and families, and we also provide expert support to other healthcare professionals in the area. The care we give makes a real difference to people’s lives and so we want to keep offering this at the same high standard we already achieve. But we also know that there are gaps in the support that patients and families receive which we are well placed to fill.

Our strategy

We’ve identified the following priorities for the next 5 years:

Provide high quality patient-led care that recognises individual needs and mobilises services around this

We believe everyone in our local community affected by life limiting conditions has the right to high quality care and support but we also believe that our community is made up of individuals who all have different needs and wishes. We want to offer everyone easy access to the services they need, when they need them, and where they need them.

Ensure the needs of the carers, families and loved ones of those experiencing life limiting illnesses are effectively met

Families, friends and loved ones of those with a life limiting condition are all affected, and with increasing emphasis on care closer to home the need to provide support and respite to carers will grow. We want to provide effective support to “those that matter to our patients”, both to enable them to help care for patients, but also to enable their needs to be met.

Reach more people, particularly those with non-cancer diagnoses and from harder to reach communities

We know that the number of people who could benefit from our support is increasing. Our local community is growing and changing; there are many patients with non-cancer diagnoses who could benefit from our care and support, and we want to reach more patients within harder to reach communities by ensuring our services meet their needs.

Empower professionals to deliver great care through collaboration, support, communication and education

We recognise that many agencies and practitioners are involved in the delivery of palliative care within the local area. We will draw on our expertise and experience of delivering high quality care to work in partnership with others to raise awareness and understanding of what palliative care is and how it is best delivered.

Ensure a financially sustainable organisation, equipped to meet the needs of our local community in the long term

To continue doing what we currently do, and to enable us to develop our services to meet needs, we need to be sustainable as an organisation. Crucially for Katharine House, we need regular and secure income streams, with the right funding for the right activities.