Comments, compliments and complaints form
At Katharine House we’re always interested to hear your views and comments. It’s always reassuring and motivating for all of us to know that we are meeting the professional standards that we set for ourselves.
If you are pleased with the service we provide as an income generating charity, we would value your feedback by asking you to write a letter or card, or completing the form below.
On occasions we don’t get things right and we would like to hear directly from you if this is the case. If you have any cause for complaint about any aspect of our service, do please let us know. You can do this by talking to a member of staff, by completing the form below, or in writing. We take all complaints seriously and investigate them thoroughly and fairly. We will deal with all complaints in complete confidence.
What to do if you have a complaint
If you are unhappy with our service in any way, please speak to a member of staff in the first instance, who will work with you to try to resolve it.
Alternatively, you can write to:
Katharine House Hospice
Banbury OX17 3NL
Telephone: 01295 811866
Email: [email protected]
If your complaint cannot be dealt with immediately, you will receive a written acknowledgement from us within two working days.
We will carry out an assessment and full investigation of your concern and will share our findings with you. You will receive a written response within 20 working days. If the investigation is taking longer we will let you know.
If you are making a complaint on behalf of a supporter, their consent will need to be obtained prior to any information being disclosed. Please note our policy states that anonymous complaints cannot usually be investigated.
You can read our full complaints policy at www.khh.org.uk/complaints-policy