Privacy Policy

Katharine House Hospice is committed to protecting your privacy and maintaining the security of any personal information received from you. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

Why we hold and process your personal data

  • To keep a record of donations you make to Katharine House, actions you take, and our communications with you
  • To process credit and debit card donations you make
  • To claim gift aid on your donations
  • To send you marketing information about our work and fundraising activities
  • To process your entry for Katharine House events, manage your participation and communicate with you about it
  • To support community-based fundraising you may be taking part in
  • To ensure we do not send unwanted information if you have informed us you do not want to be contacted.

Your data will be used in accordance with General Data Protection Regulations 2018 and the Data Protection Act 1998. We will make it easy for you to tell us if you would like to receive marketing communications from us and the ways in which you would like to receive this information (post, email and phone) and we will not send you marketing materials if you tell us that you do not wish to receive it.

With your permission, we use your personal information for keeping you informed about our fundraising events and the development of our services, and also for sending hospice newsletters and details of hospice events.

If you have provided consent for us to contact you by email, and have provided your email address, you can unsubscribe from email marketing communications at any time by emailing [email protected] or clicking the unsubscribe link in the most recent e-newsletter you have received from us.

If you have provided consent for us to contact you by telephone, and have provided us with your telephone number, you can unsubscribe from telephone marketing communications at any time by emailing [email protected] or writing to us at the address below.

If you do not wish us to mail you information or updates from Katharine House Hospice by post, please write to us at: Katharine House Hospice, Aynho Road, Adderbury, Banbury OX17 3NL. Alternatively, you can phone us on 01295 811 866, or email us at [email protected]

Our promise to you

We will only use your information within Katharine House for the purposes for which it was obtained.  We will not, under any circumstances, share or sell your personal data with any third party for their own marketing purposes.

How we keep your data safe

We ensure there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and monitored. Any credit card details you provide offline are securely destroyed after processing your payment.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.

Our third party suppliers

We may need to share your information with service providers who help us to deliver our fundraising activities and appeals. These ‘data processors’ will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.  We do not allow these organisations to use your data for their own purposes or disclose it to other third parties and we will take all reasonable care to ensure that they keep your data secure.

If you have any questions about privacy please contact Clare Harman, IT Manager at Katharine House on 01295 811 866.